When gambling at BETAT Casino, the possibility may arise where you experience an issue, against our best efforts to the contrary. Should this be the case, our customer services team will promptly do their utmost within their remit for such issues to be resolved as quickly and efficiently as possible, however, should you feel that our team has not delivered a level of service and/or resolution you would expect to be satisfactory from an establishment with our service standards, we also provide several alternative means for you to seek a resolution.
In the form below, we offer you the opportunity to directly contact our entire senior management team in order to refer them to the issue you have experienced with our Customer Support representatives. This form will ensure that your complaint reaches our decision makers with highest possible priority, and we maintain that your request will be replied to within 24 hours if it is made between Monday and Friday from 8:00AM to 5:00PM CET.
Should you feel that your issue has not been resolved by our management or staff, we invite you to lodge the complaint with our official Regulatory bodies.
Set up in 2011, ThePogg.com is an online gambling portal dedicated to providing high quality and thorough reviews of online casinos. The Pogg houses a dedicated complaints section where disputes between players and casinos are mediated on a private, neutral platform. The Pogg is the officially recognised mediator for all UKGC jurisdiction complaints.
We are also regulated by the Malta Gaming Authority who offer their own dispute resolution service. If you are situated outside of the United Kingdom, we encourage you to seek a resolution through the MGA Dispute Resolution service by clicking the link below.
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